When my printer's type began to go faint, I called a repair
shop where a friendly man told me that the printer probably needed only to be
cleaned. Because the shop charged 50 pounds for such cleanings, he told me, it
would be better for me to read the printer's directions and try the job myself.
Pleasantly surprised by his words, I asked, "Does your boss know that
you discourage business?" "Actually it's my boss's idea," the employee replied.
"We usually make more money on repairs if we let people try to repair things
themselves first."
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