O: Tanaka General Enterprises, switchboard. Who[m] do you wish to speak to?
C: This is Charles Harrison. I’d like to speak with Mr. Momotaro Tanaka.
O: Please hold. (on hold) He is not at his desk. May I take a message?
C: I wanted to confirm our appointment this afternoon.
O: Let me connect you with his receptionist. Please wait while I transfer you.
C: Hey, wait! (click) Shoot. I wonder if she can speak English. (ring)
R: Engineering office, receptionist’s desk. How may I help you?
C: Oh. Yes. I need to confirm an appointment with Mr. Momotaro Tanaka this afternoon.
R: Your name, please?
C: Charles Harrison. Do you know when he’ll be in?
R: Your appointment is for three forty-five. He is in the building right now. Should I have him paged?
C: Please. R: Please hold. (caller on hold, over the pbx Momotaro Tanaka, please pick up line seven.
M: (picking up line seven) Yes?
R: Your three forty-five appointment, a Mr. Harrison, to speak with you.
M: I’ll take it. Please transfer him here.
R: Okay. (transfers call) (ring)
M: Mr. Harrison. This is Mr. Tanaka. How are you?
C: Not bad. I was going over the blueprints and had a question ... .
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